How to Pass Teleperformance's ATS in India (2025 Guide)
Teleperformance hires at scale (15,000+ annually in Philippines) and uses Taleo ATS — used for all Teleperformance global and Philippines hiring.. Focus on role-aligned keywords and measurable outcomes to improve shortlisting.
ATS System Snapshot
ATS setup: Taleo ATS — used for all Teleperformance global and Philippines hiring.
Hiring volume: 15,000+ annually in Philippines
Customer Service AgentTechnical Support SpecialistSales RepresentativeTeam SupervisorQuality Specialist
Keywords Their ATS Looks For
Customer ServiceBPOTechnical SupportCall CenterCRMKPISLAEnglish CommunicationProblem SolvingSalesUpsellingChat Support
Red Flags That Get You Rejected
- No customer service metrics or SLA data
- Missing BPO-specific tools or platforms
- No mention of English communication proficiency
- Overly designed resume that Taleo cannot parse
Tips to Pass Their ATS
- Use a plain single-column format — Taleo is sensitive to complex layouts.
- Include your NPS or CSAT scores if available.
- Mention account types handled: telco, banking, tech, e-commerce.
- Show keyboard WPM and accuracy for data entry or chat roles.
- Add any relevant certifications: COPC, Six Sigma for senior roles.
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Check My ResumeFAQs
Teleperformance uses Taleo globally, including all Philippines operations. Avoid tables and graphics in your resume.
Mirror keywords from the job posting exactly. Include tools, metrics, and account types. Use a clean, single-column format.
Yes, especially for voice and non-voice customer service roles. Highlight communication skills and willingness to work shifting schedules.