How to Pass Concentrix's ATS in India (2025 Guide)
Concentrix hires at scale (10,000+ annually in Philippines) and uses Workday ATS — used for all global and Philippines-based hiring.. Focus on role-aligned keywords and measurable outcomes to improve shortlisting.
ATS System Snapshot
ATS setup: Workday ATS — used for all global and Philippines-based hiring.
Hiring volume: 10,000+ annually in Philippines
Customer Service RepresentativeTechnical SupportTeam LeaderQuality AnalystOperations Manager
Keywords Their ATS Looks For
Customer ServiceBPOCRMSLAKPISalesforceCommunicationProblem SolvingTeam LeadershipProcess ImprovementCSATCall Center
Red Flags That Get You Rejected
- No measurable customer satisfaction or SLA metrics
- Generic objective with no role-specific keywords
- Missing contact center tools (Salesforce, Zendesk, NICE)
- No language proficiency mentioned for international accounts
Tips to Pass Their ATS
- Highlight CSAT scores and customer satisfaction metrics.
- Mention specific tools: Salesforce, Zendesk, NICE, Avaya.
- Include English proficiency level (C2/C1) for international accounts.
- Quantify handled call volume or ticket resolution rates.
- Show progression from agent to senior/TL roles if applicable.
Test your Concentrix resume now
Get an ATS score and fix issues before applying.
Check My ResumeFAQs
Yes. Concentrix globally uses Workday. Your resume keywords must align with the role description on their career portal.
Customer Service, BPO, CRM, SLA, CSAT, and the specific tools listed in the job description (Salesforce, Zendesk).
One page for fresh graduates; two pages maximum for experienced candidates. Keep formatting simple and ATS-friendly.